General FAQ

What is GTranslate?

GTranslate is a multilingual solution for your website.

  • Multilingual solution makes your website available to the world
  • One click translation helps visitors to read your site in their native language
  • Free automatic translation translates your site instantly upon installation
  • Professional translation by a human being is available 24/7
  • Customizable layout lets you choose the suitable layout for your site
  • Analytics with Google provides insight into your audience and user activity

GTranslate is for website owners who care about international traffic and sales.

 

What is the quality of translation?

It's Google translation, hence Google quality. In the Pro and Enterprise versions you can refine the translations manually and order professional translations directly from your site. Professional translations are provided by Gengo.
 

Which languages are supported?

Here is the list: Afrikaans, Albanian, Arabic, Armenian, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Filipino, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Haitian Creole, Hausa, Hebrew, Hindi, Hmong, Hungarian, Icelandic, Igbo, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Khmer, Korean, Lao, Latin, Latvian, Lithuanian, Macedonian, Malay, Maltese, Maori, Marathi, Mongolian, Nepali, Norwegian, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Somali, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Welsh, Yiddish, Yoruba, Zulu
 

Which websites are supported?

All the HTML websites are supported. However the contents of media files like images and flash will not be translated.
 

Where I can see analytics data?

You need to login to your Google Analytics account -> Content -> Event Tracking. The event name will be GTranslate and you will see event categories for each language code. If you want to see French language usage you can click on fr and you will see which pages are translated to French by your visitors.
 

GTranslate Pro FAQ

What are the server requirements?

  • PHP ionCube Loader - if you don't have it ask your hosting provider to enable it for you
  • PHP Curl library - default for the most hosts
  • PHP JSON library - default for PHP 5 >= 5.2.0
  • PHP SOAP client if you are going to use Bing Translator - default for the most hosts
  • Apache mod_rewrite or equivalent (IIRF or ISAPI_rewrite for IIS servers)

If your server doesn't meet this requirements, please consider using our Enterprise service.

 

Can I use it on other servers instead of Apache?

Yes! If you have Apache mod_rewrite alternative on your server it will work. We have clients using it on IIS, lighttpd and nginx.
 

Can I use it without ionCube Loader library on my server?

No, it is not possible. If your server doesn't meet this requirements, please consider using our Enterprise service.
 

How can I be sure that search engines will index my website?

You can check that this website is indexed in Google by searching for site:gtranslate.net.
 

Can I test before making a payment?

You can test the free version.
 

Will it work with JoomFish, sh404sef or other SEF extensions?

Yes, there are no known extensions which have conflicts with Pro version.
 

Can I exclude some parts from being translated?

Yes, you need to wrap the text you don't want to be translated with <span class="notranslate"></span>. You can add class="nturl" to the "a" tag if you don't want the destination URL to contain the language code.
 

How I can edit the translations or order professional human translations?

You need to go to the language you want to edit, for instance, French: http://domain.com/fr/ and add ?language_edit=1 to the end of the URL: http://domain.com/fr/?language_edit=1 and you will see the Edit and Add to Cart buttons near each text.
 

Is GTranslate Pro for one domain name only?

Yes, for an additional domain you need to make a new purchase.
 

Can I change the license I have moved to a new domain name?

Yes, you need to permanently redirect your old domain name to the new one and let us know.
 

Can I upgrade my Pro to Enterprise?

Yes, it is possible! Please contact us for more details.
 

What about updates?

We'll send updates by email with no charge during the first year.
 

Do I need to uninstall the Free version?

No, GTranslate Pro is addition to the Free version.
 

GTranslate Enterprise FAQ

What is a Translation Delivery Network?

Translation Delivery Network (TDN) aka Foreign Content Delivery Network (FCDN) is similar to Content Delivery Network (CDN) which is responsible for your static content delivery (images, videos, etc.). TDN will deliver your translations and make your site multilingual.

It means that you don't need to install any software on your server and maintain it to make your website multilingual.

 

How it differs from the Pro version?

Pro version is a software hosted on your own server while Enterprise is a Translation Delivery Network which doesn't require software to be installed on your server.

 

How it works?

You just need to change your DNS records to add sub-domains or domains dedicated to your languages to our Translation Delivery Network.

So when someone visits the new added sub-domain it will show the translated clone of your website.

After that you can just configure and place the GTranslate Free widget on your site to enable language selection.

 

What are the server requirements?

There are no server requirements! Your website can be written in any programming language and hosted on any web server.
 

What about updates?

Updates are done seamlessly. Since the translations are hosted on our server we take care about updates. You just use up to date service every day.
 

Can I use it on SSL / HTTPS website?

Absolutely! By default we provide a self signed certificate, but if you want we can setup verified certificate purchased by you.
 
 
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